Refund policy
At JerseysFreak, we want you to love your sports jerseys. If an item is defective, damaged, or not as described, contact us and we will help with a remedy under this policy and applicable United States consumer protection laws. This policy outlines our process for returns and refunds.
Eligibility for Returns
| Item Type | Return Window | Condition |
| Standard Jerseys | 30 days from delivery | Unworn, tags attached, original packaging |
| Custom Jerseys | No returns (personalized) | N/A |
| Defective/Damaged | 60 days | As received; full refund/replacement |
Return Process
- Contact us at service@jerseysfreak.com with your order number and reason.
- We'll provide a return label (free for defects; $10 fee otherwise).
- Ship back to the address we provide.
- Refunds processed in 5-10 business days via original payment method (minus shipping fees where applicable).
Exceptions
- No returns on customized items, sale items, or hygiene-sensitive products (e.g., undergarments).
- International returns: Customer pays return shipping; refunds exclude duties.
- Store credit offered as alternative for non-defective returns.
Governing law
These terms are governed by the laws of the United States and the State of New York (store address: Highland Falls, NY), without regard to conflict-of-law principles. Nothing in this policy limits any non-waivable rights you may have under applicable US federal or New York state law.
If you have questions, email service@jerseysfreak.com. We aim for hassle-free resolutions!